Customer Service Representative | Ellerslie

We are looking for an enthusiastic Customer Service Representative with excellent communication skills, strong attention to detail and an ability to build effective relationships internally and externally, to join our high performing team!

At George Weston Foods (GWF) – Baking Division NZ our purpose is “Everyday Moments of Goodness” and with iconic Kiwi brands such as Tip Top Bakery, Golden, Ploughman’s, Burgen and Big Ben how can you not!

As part of George Weston Foods Ltd, a wholly owned subsidiary of Associated British Foods plc, Baking Division NZ is a people, quality, customer and consumer focused FMCG, employing over 500 people across New Zealand and at our 3 Bakery sites.

About the role

In this role you will be the first point of contact for all our customers, handling all enquiries received via phone and emails, and processing a high volume of orders daily.

Reporting to the Customer Service Team Leader, you will be responsible for the coordination and resolution of queries with customers and distributors, coordination and processing of daily orders and ad-hoc requests.

You may also process claims, credits and liaise closely with operations, sales, and inventory teams. Building and maintaining effective stakeholder relationships, providing accurate information to resolve issues and sound communication skills will be critical to your success.

This is a full-time position - 40 hours per week, with 5 day rostered shifts between Monday to Saturday, 8:00AM to 5:00PM.

To be successful in this position, you will have:

• Previous customer services experience
• Great communication skills
• Intermediate to advanced knowledge of Word, PowerPoint and Excel
• Working knowledge of SAP would be of advantage
• Ability to multitask and prioritize 
• Resilience – this is a super-fast paced and fun industry!!

So, why join us?

At GWF we live and breathe our four values, SAFE, COURAGEOUS, TRUSTING & COLLABORATIVE. As a diverse business with a proud heritage, we offer a broad range of career opportunities, where we challenge and support our people “To act like owners of the business”.

• Competitive salary and annual incentive
• Hybrid work
• Opportunities for development and growth
• Supportive environment where we live our values and encourage inclusivity & diversity.
• Long service benefits and generous parental leave support
• Product allowance

Apply Now!

To apply for this opportunity please submit your application by clicking on the ‘apply now' button

During the recruitment process you may be required to complete pre-employment screening tests which include a criminal record check.

At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity.

We encourage applications from people of all ages, nationalities, abilities, and cultures, the LGBTQI+ community and people living with disability.

So we can get to know you in the best possible way, we're happy to adjust our recruitment process to support accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process: email to recruitmentnz@gwf.com.au