Customer Service Representative

George Weston Foods Limited (GWF) is home to some of New Zealand’s most loved food brands, including Tip Top® Bread, Burgen, Ploughman’s, Golden, and Big Ben. Every day, our team is dedicated to creating high‑quality, delicious products that Kiwis know and trust.

We’re looking for an energetic and customer-focused Customer Service Representative to join our Customer Services Team, reporting to the Customer Services Team Leader. Based in Ellerslie, with occasional travel to our Dad’s Pies site in Silverdale. The position requires flexibility to work on a rotating roster, including Saturday shifts. This role offers variety, pace, and the chance to be part of a supportive, collaborative team.

What you’ll be doing

In this role, you will be responsible for:

• Coordinating and resolving customer and distributor queries
• Managing and processing daily orders
• Supporting Sales Order Management in line with business plans and customer expectations
• Providing clear, timely communication to internal stakeholders and customers
• Managing public holiday ordering, including adjustments and communications
• Processing credit notes
• Completing ad hoc administrative tasks as required

This is a busy role that requires great communication skills, a proactive mindset, and the ability to build strong relationships across the business.

What you’ll bring

We’re looking for someone who has:

• Intermediate to advanced skills in Microsoft Word and Excel
• Working knowledge of SAP and/or ABEL (advantageous but not essential)
• Strong time management and the ability to juggle multiple tasks accurately
• Excellent listening and communication skills, with a solutions-focused approach
• A passion for delivering exceptional customer service

Apply Now

• To apply for this opportunity please submit your application by clicking on the ‘apply now' button
• During the recruitment process you may be required to complete pre-employment screening tests which include a criminal record check.
• At Tip Top we strive to create a place where Everyone belongs, everyone is valued, and Everyone has equal opportunity.
• We encourage applications from people of all ages, nationalities, abilities, cultures, the LGBTQI+ community and people living with disability.
• So, we can get to know you in the best possible way, we're happy to adjust our recruitment process to support accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process: email to recruitmentnz@gwf.com.au